HR Business Partner (HRBP)

As we scale our operations, we are strengthening our internal performance and people capabilities to support sustainable growth.

We are seeking a strategic HR Business Partner to act as a trusted advisor to our leadership team, aligning people strategy with business objectives. This role goes beyond traditional HR administration — you will be a strategic partner who drives organizational effectiveness, talent development, and cultural transformation in a fast-paced fintech environment.

The HRBP will work closely with business leaders to anticipate workforce needs, design people-centric solutions, and champion a high-performance culture that enables Shukran to achieve its ambitious growth targets.

Strategic Workforce Planning

• Partner with leadership to understand business strategy and translate it into actionable people plans.
• Analyze workforce capabilities and identify future talent needs aligned with business growth.
• Identify critical positions and own talent pipelines & processes.
• Forecast workforce trends and proactively address skill gaps.
• Design strategies for talent acquisition, development, and retention.

Business Partnership & Advisory

• Serve as the primary HR point of contact for assigned business units.
• Conduct regular strategic meetings with business leaders to provide HR guidance and consultation.
• Use data-driven insights to inform decision-making and solve business challenges through people solutions.
• Translate business objectives into HR initiatives that drive performance and engagement.
• Provide expert advice on organizational design, restructuring, and change management.

Performance Management & Talent Development

• Design and implement performance management systems aligned with business goals.
• Lead talent review and calibration sessions with leadership teams.
• Coach managers on effective performance conversations, goal setting, and feedback delivery.
• Develop and execute learning and development programs that build critical capabilities.
• Create career development pathways and implement succession planning frameworks.
• Partner with leaders to identify high-potential talent and develop acceleration programs.

Employee Engagement & Culture

• Champion organizational culture and ensure alignment with company values.
• Design and implement engagement initiatives based on employee feedback and pulse surveys.
• Analyze engagement data and develop action plans to address workplace culture challenges.
• Create recognition programs that drive motivation and reinforce desired behaviors.
• Lead initiatives that promote diversity, equity, inclusion, and belonging.
• Build and maintain a positive employee experience across the entire employee lifecycle.

Employee Relations & Compliance

• Manage complex employee relations issues with professionalism and confidentiality.
• Conduct thorough, objective investigations into workplace conflicts and grievances.
• Provide guidance on disciplinary actions and conflict resolution.
• Ensure compliance on employment laws and labor regulations and across Shukran’s market of operations.
• Develop and implement HR policies and procedures that balance business needs with legal compliance.

Compensation & Total Rewards

• Partner with leadership to develop compensation strategies aligned with market positioning.
• Ensure pay equity and competitive positioning within the fintech sector.
• Provide guidance on salary reviews, promotions, and incentive structures.
• Analyze compensation trends and make recommendations to attract and retain top talent.

Change Management & Organizational Development

• Design and implement change management strategies that minimize disruption and maximize adoption.
• Build change capability within the organization through coaching and training.
• Assess organizational effectiveness and recommend interventions to improve productivity.

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 8 - 10 years of progressive HR experience with at least 3 years in an HRBP or strategic HR role.
• Professional HR certification (SHRM-CP, SHRM-SCP, CIPD, or equivalent).
• Experience with HRIS systems and HR technology platforms.
• Track record of successfully implementing culture transformation initiatives.
• Experience with fast-paced scaling organizations across multiple markets.
• Proven experience in fintech, technology, or high-growth startup environments will be an advantage.
• Deep knowledge of Kenyan employment law and labor regulations.
• Demonstrated ability to partner with senior leadership and influence decision-making.
• Experience designing and implementing HR programs including performance management, talent development, enforcing culture and engagement initiatives.

• Strategic Thinking: Ability to connect HR initiatives to business outcomes and long-term organizational goals.
• Consultative Approach: Skilled at advising leadership, asking insightful questions, and providing expert guidance.
• Data Literacy: Proficient in using HR metrics, analytics, and data to drive decision-making and measure impact.
• Relationship Building: Exceptional interpersonal skills with ability to build trust and credibility across all levels.
• Problem-Solving: Strong analytical and critical thinking capabilities to address complex people's challenges.
• Change Leadership: Proven ability to lead and support complex change programs.
• Commercial Acumen: Understanding of how HR decisions impact business performance and financial outcomes.

Shukran is building the generosity infrastructure for travel and hospitality — combining digital tipping and contextual donations into a seamless experience for guests and operators. We partner with hotels, lodges, camps and service brands to enable cashless generosity that increases earnings for service teams while giving management real-time visibility into guest sentiment and performance.

Shukran is a high-ownership, execution-driven environment. We value clarity, accountability, and measurable outcomes. We are building foundational infrastructure in a large, underserved global market, and we are looking for leaders motivated by impact, velocity, and the opportunity to help shape a category-defining company.