Director of Food and Beverage

The Kempinski Hotel Gold Coast City - Accra is the only five-star luxury hotel offering state-of-the-art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre, and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities. Our latest addition is the Resense Spa, the largest SPA in West Africa, and the most exclusive luxury hotel spa in Accra. The 3,000 sqm wellness and fitness facilities cover three floors and include an authentic hammam, separate male and female wellness areas with saunas, steam room and whirlpool baths, and ten treatment rooms, including two couple suites, fitness and beauty facilities, and a cosy relaxation lounge. We offer a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.

To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Gold Coast City while ensuring sustainable and profitable operations. 

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food & beverage products and services.
• Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.
• Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily operations briefings with the Executive Chef.
• Conduct daily or weekly Food & Beverage meetings.
• Take the necessary disciplinary actions, when needed, in accordance with local legislations.
• Ensure all departmental operations manuals are prepared and updated annually.
• Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Handle guest complaints in prompt and courteous manner. 
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan for the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
• Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
• Analyze the global trends by reviewing print and web based media and attend local/regional trade shows and gastronomic events. 
• Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
• Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
• Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market.
• Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
• Ensure that each Outlet Manager plans and implements effective outlet specific training programs.
• Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Act as the main point of contact to the Corporate Food & Beverage Team.
• Implement corporate policies, procedures, guidelines, traditions and initiatives.
• Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team. 
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events.
• Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement. 

• BA/BSc in Hospitality Management or related field or MBA.
• Minimum five 5 years in an F&B management role.
• Minimum 3 years experience in a 5* hotel, preferably experience in a successful stand-alone food & beverage operation.

• Ability to identify marketing needs to deliver on commercial, service and financial plans.
• Proven ability to develop and produce a food offer which relates to the style and requirement of the individual facility.
• Demonstrate ability to embrace change and build effective team work
• Effective leadership, decision making, coaching, delegation and motivation skills.
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.

To apply for this position, please click the "Apply on Company Website" button to submit your application through the company's application system.

Application deadline: November 28, 2025