Business Development Manager

Shukran is a fast-growing fintech founded in Kenya, helping service workers in hospitality and tourism access tips digitally, and much more. Beyond tipping, our platform unlocks financial services like loans, insurance, and digital payments for a previously underserved workforce. Watch our story to learn more about us. 

We’re looking for a high-performing Business Development Manager to lead Shukran’s growth in Tanzania/Zanzibar. You’ll play a key role in market activation, client acquisition, and managing strong relationships with hospitality partners. You will collaborate with product, customer success, and marketing teams to ensure seamless adoption, client success, and platform growth.

This is a fast-paced, hands-on role ideal for someone who understands the local hospitality ecosystem and is passionate about driving financial inclusion and innovation at scale.

Market Expansion & Partner Acquisition

• Lead the growth of Shukran in the Tanzania/Zanzibar market
• Identify and engage key partners across hospitality, including hotels, restaurants, tour companies, and hospitality groups
• Own the sales pipeline—from lead generation to closing deals

Client Relationship Management

• Support smooth client onboarding, training, and account management
• Work closely with the Customer Success team to ensure clients are retained and uptake of other Shukran Finance Products. 

Sales Strategy & Execution

• Achieve individual growth targets for new clients and tipping volume
• Track and report on market trends, customer feedback, and competitor activity and adjust go-to-market tactics based on real-time feedback

Affiliate & Community Engagement

• Launch and manage Shukran’s local affiliate/referral program to grow reach
• Build partnerships with tourism associations, local influencers, and community leaders to drive platform adoption and the growth of Shukran Community in the region.

Product Feedback & Market Intelligence

• Develop a strong understanding of Shukran’s product suite to effectively communicate value to partners
• Gather market and user insights to inform product localisation and feature development

CRM & Operational Coordination

• Maintain accurate sales and client data using internal tools (CRM)
• Ensure smooth internal handover of accounts and insights to support long-term success

• 7+ years of experience in business development, partnerships, or account management—preferably in hospitality, fintech, or a tech-enabled environment
• Proven ability to build and manage client relationships, particularly B2B accounts
• Deep understanding of the local hospitality landscape in Tanzania/Zanzibar
• Strong communicator and relationship builder with negotiation skills
• Comfortable working independently in a fast-moving, entrepreneurial environment
• Data-driven, proactive, and passionate about using technology to drive social impact
• Bachelor’s degree in Business, Marketing, Tourism, or related field

• Business Development 
• Lead nurturing and deal closing
• Relationship management 
• Tours, travels and hotels experience 
• Go to market strategist

• Be part of a mission-driven startup changing how Africa thinks about tipping and financial inclusion
• Join a high-growth fintech with proven product-market fit and a bold expansion roadmap
• Competitive compensation and career growth opportunities
• Work in a flexible, values-driven culture with room to innovate

Shukran Inc. is an equal-opportunity employer committed to creating an inclusive environment for all individuals.

To apply for this position, please click the "Apply on Company Website" button to submit your application through the company's application system.

Application deadline: August 21, 2025